*currency conversions are an estimate provided by a third-party based on the previous day's conversion rates. All payments are processed in US Dollars and your financial institution and/or credit card company will calculate the final conversion rate at the time of purchase.
Frequent Pricing Questions
Can you explain your pricing structure?
The easiest way to think about our pricing is like a cell phone plan - the kind where you have a contract, not the pre-paid ones. In a cell phone plan, you purchase a plan that has a maximum number of minutes that you cannot exceed or go over which is what you pay for. You do not pay for the actual number of minutes you used in the month. Our system works the same way. For our systems, you will purchase a maximum upper limit for the number of venues your system will allow at any time. You purchase from us "User Licenses" for these spots that your actual venues can take up (which are sold in groups of 5 user licenses each), but your cost is based on the user licenses you purchase not the actual number of venues in your system. So for example, if you have exactly 102 venues in your organization, you will need to purchase a minimum of 105 user licenses in order to fit everyone into your system.
Here's a video that explains our pricing structure:
If I remove someone from my system, can I reuse that user license for someone new?
Yes, your user licenses are only taken up by active venues in your system. So if you remove someone from your system, the user license will be available for someone new in the organization.
If I run out of user licenses can I add more?
Yes, but plan ahead... you can always purchase Add-On User Licenses in groups of 5, however, your cost per add-on user licenses will be based on the package you select and they are not pro-rated. For example, if you purchase the "Mini" subscription package with 30 user licenses on December 9, 2019 for a 1 year subscription term your cost per user license would be $6.00 USD each. If you decide in June 2020 that you need 100 more user licenses (130 total user licenses), the price for your Add-On User Licenses will still be $6.00 USD each and your system will still renew on December 9, 2020. Even though you may appear to qualify for a different pricing package, you cannot change pricing packages during the middle of your subscription term. Your per user license cost will not change during the middle of your subscription term and will remain the same ($6.00 USD) as defined by the "Mini" subscription package you purchased. On December 9, 2020 before you renew your system, you can contact us to change your subscription package and we can then adjust your second year pricing appropriately so your 130 user licenses for your second year would be priced at $3.60 USD per user license under the "Medium" subscription package. Subscription package changes are only permitted within 30 days of your renewal date and not permitted in the middle of your subscription term.
Do non-venues take up user licenses?
No, non-venues do not take up user licenses. You may add an unlimited number of non-venues to your system and it will not affect your cost or available user licenses.
Are there any setup fees?
No, there are no setup fees. The only cost you will pay is for your user licenses each year. We do have some Add-On Services available to purchase for organizations looking for functionality beyond what we normally provide. Many organizations choose not to use these features and can operate without these costs.
Are there any extra costs?
The cost of your subscription will generally include nearly all the features that we offer. Most organizations do not need to pay for anything other than the regular user licensing subscription cost. We do have some Add-On Services available for purchase for organizations looking for functionality beyond what we normally provide. You can read about those Add-On Services Here.
Is there a fee for additional schedulers?
No, there are no additional fees for additional schedulers. Your schedulers will take up one of your user licenses so you'll need to make sure you calculate them in when you're factoring the number of venues in your organization, but there are no additional costs associated with schedulers. If you wanted every single member in your organization to be a scheduler, you could do that (although, we obviously wouldn't recommend it).
Can I remove unused user license from my system and get a refund?
No, you are not permitted remove user licenses during your subscription term, however you can contact us to adjust your user license count prior to renewing your system for another term if you wish to reduce your cost for your next term or switch to a different pricing tier.
If I buy Add-On User Licenses part way through the year are they pro-rated?
Unfortunately, No. Add-On User Licenses are available for purchase throughout the year, but they are at the same price from the package that you've purchased. They are not pro-rated and your system's expiration date will not change due to additional add-on user license purchases. You are not permitted to change pricing packages during the middle of your subscription term, but you can change pricing packages 30 days prior to your expiration date during your renewal period.
Are there any fees for technical support?
No, there are no fees to use our Live Chat and Email technical support for assistance and instructions with features. Technical support can be used by any member in our system and is not limited to just schedulers. Many questions, however, are best answered by the schedulers themselves, so for this reason we recommend venues contact their scheduler prior to technical support, but it is not required. For security and accountability, our technical support team is generally not permitted to make changes/additions/uploads to your settings, assignments, games, features, etc. but they will assist with walking you through the process so that you understand how to do it. If there is a technical problem that is causing the system to operate outside of our intended design and implementation then we will make the necessary changes to whatever is needed to correct the technical issue and return operations to our intended method.
Do you show advertisements?
Yes, to balance the fact that we offer free phone, live chat, email, text messaging and social media technical support to all users while trying to keep the system cost as low as possible, we do show just a few advertisements from time to time (nothing crazy). The advertisements are STRICTLY NON-intrusive, meaning we keep them out of your way. We display only in 3 main locations on the desktop/laptop system and in 1 location on our mobile versions to keep them very minimal without interupting your work. The advertisements are intelligently placed so that they are not in the middle of your work or schedules. You can click here to see a diagram of where advertisements can potentially be displayed on the desktop/laptop versions. If the advertisements are a deal-breaker for you we have other, higher-priced options available by request.